Below are some frequently asked questions. Please let us know if you need any further help or guidance by completing our Contact The Practice Form.
How Do I Find My NHS Number?
This service is for anyone living in England who has forgotten or does not know their NHS number.
You can opt for the number to be sent to you by text email or letter.
How Do I Claim For Leave From Work Due To Illness?
Employers can ask employees to fill in a form when they return to work to confirm they’ve been off sick for up to 7 days. This is called ‘self certification’. Employers usually provide their own version of this form.
You will need to give your employer a doctor’s ‘fit note’ (previously called a ‘sick note’) if you are off sick for more than 7 days in a row (including non-working days). You will need to ring the surgery to make an appointment to see the doctor for this.
What Is A Medical Exemption Certificate?
Patients with certain medical conditions can get free NHS prescriptions if they hold a valid medical exemption certificate.
Details of these conditions can be found at NHS: Who can get free prescriptions.
To claim for medical exemption, please ask at your pharmacy for an application form.
What Is Electronic Prescribing?
The Electronic Prescription Service (EPS) gives you the chance to change how your GP sends your prescription to the pharmacy you choose to get your medicines from.
You will not have to visit the surgery to pick up your paper prescription. Instead, it will be sent electronically to the pharmacy you choose.
You will be able to choose any pharmacy close to where you live or work, reducing waiting times for your repeat prescription.
You can register for electronic prescribing by completing our EPS registration Form.
Why Does The Receptionist Need To Ask What’s Wrong With Me?
It is not a case of the receptionists being nosey! The reception staff are members of the practice team and it has been agreed they should ask patients ‘why they need to be seen’.
Reception staff are trained to ask certain questions in order to ensure that you receive the most appropriate medical care, from the most appropriate health professional, at the most appropriate time.
Receptionists are asked to collect brief information from patients, to help doctors prioritise house visits and phone calls. To ensure that all patients receive the appropriate level of care. To direct patients to see the nurse or other health professional rather than a doctor where appropriate.
Reception staff, like all members of the team, are bound by confidentiality rules. Any information given by you is treated strictly confidentially. The practice would take any breach of confidentiality very seriously and deal with accordingly.
You can ask to speak to a receptionist in private away from reception. However if you feel an issue is very private and do not wish to say what this is then this will be respected.